What makes me suspicious is, that even tho Norton Power Eraser is quite agressive it can not get rid of this file and now when I ask for a simple answer as to what this file is and if it is a legit Cyberlink file I get the run around and now locked out of my customer account by tech support. When i look in the folder this file supposedly should be found it is not visible at all. However, as soon as I enable it the RIKVM_38F51D56.SYS file is right back again. So I did the same and disabled Power DVD and ran another scan which showed that there are no threats on my computer at this time. However, as soon as I rebooted my computer and ran another scan to make sure, it showed up once again.Īfter some research online I read in a forum that this file is linked to Cyberlink and that person was only able to put a stop to it by disabling it in startup. I used Norton Power Eraser to remove this file and initially it showed it as fixed/removed. Obviously I have been locked out.ĭoes anyone know about this RIKVM_38F51D56.SYS file? Is it spyware, a virus or a legit file Power DVD placed on my computer?

I did so yesterday and when I checked this morning if I had a response to my support ticket from him I could not get into my account, information and support ticket. Meanwhile I never really got an answer to my question just more questions by the tech guy I was suppose to answer so he could help me. I asked Cyberlink tech support for help in answering my question whether this file is something to worry about or not.įor a couple of days I had a back and forth conversation with Cyberlink tech support and I tried to answer the tech support guys questions, also send screenshots he requested so he could help me. My Norton Power Eraser found this RIKVM_38F51D56.SYS to be a BAD file which has been linked to Cyberlink on my computer.

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