When I contact *** and explained, they offered to stop payment and resend to me instead of them as it was my merch and my loss. *** approved my claim but sent payment to mercari. You may also consider filling a claim if your item was lost.' I was provided the tracking number and this link by mercari DIRECTLY:I questioned this and was told a total of 3 times with specific links included to submit a claim. He replied 'if you have not received it, I recommend contacting the shipping carrier direct assistance. I insisted they give me the tracking info as I never was provided anything to document shipping back to me. I was informed that because they could confirm for a fact it was delivered, the buyer was refunded. **** from pay team immediately sent me to returns.2/27 ******** took over I received a response insuring me the package was delivered to me and was given the *************.

***** replied that I was forwarded to payteam. By 2/25 I had no package and an email stating the return was paid.

Will not be using anymore… too many issues and stress just to get the items you order.Sold and shipped a punch bowl set with c*** on 2/14/23.It arrived damaged and buyer requested refund.I was to receive my package back for the refund d to be issued. It's not hard go to the post office or UPS, write my address on the envelope and they will print label…. When I messaged her she says sorry for the mistake and has the item but never offered to send, then when I ask her if she plans to send that item she says she needs my address and typically can't create a shipping label without my purchasing something else, are you kidding me? It's your problem seller not mine, figure it out…. One order from June of 22 the seller sent wrong Item, I know what I bought and what description section says, I tried to message seller and no response… then in November of 22 I offered an amount for a set of hair products the seller accepted offer and then never sent order, now am dealing with another order that the seller only sent one correct item, description section says one thing and never sent part of the order. Of all the orders I have ordered I typically have not had too many issues but over the course of 8 months 3 of the orders I have purchased have been frustrating.

Mercari reviews